Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your chair must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thesophisticatedeggusa.com. You’ll need to send the item back to us in the same condition it arrived to you in. We do not cover postage costs and you are responsible for covering your own postage costs.

We will provide you an RMA label you can attach to the package which includes our returns address.

You can always contact us for any return questions at info@thesophisticatedeggusa.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Faulty goods
If one of our products is defective on arrival, please contact us to arrange a next day delivery of a working unit or a refund. Once the 14 day period has passed you are covered under our two year warranty and we will replace any defective items in that time frame.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.